First confirm that the right item arrived
Match color, size label, quantity and included pieces against the order. A community refund question began only after the buyer noticed that the photographed item was a top rather than the expected set; completeness comes before close-up flaw hunting.
Clothing checklist
Compare the overall silhouette and measurements first, then inspect seams, prints, closures and visible marks.
- Front and back shape; sleeve and hem symmetry
- Size tag and any supplied measurements
- Print placement, embroidery, stains, holes and broken hardware
Shoes checklist
Check the pair as a pair. Camera angle can make one shoe look different, so compare the same feature in more than one view.
- Size label, left/right pair and overall shape
- Sole bonding, heel alignment, stitching and closures
- Visible damage, heavy glue marks and mismatched panels
Bags and accessories checklist
Confirm dimensions and all pieces shown in the order, then inspect the parts most likely to affect use.
- Straps, handles, zippers, clasps and included hardware
- Panel alignment, corners, lining and visible scratches
- For small items: count, size, fastening and packaging damage
Unknown is a valid result
ACBuy says warehouse inspection feedback and photos are provided during storage. If a critical area is not visible, use the platform’s current inquiry or extra-photo option if offered. A photo cannot prove authenticity, hidden construction, material composition, fit or durability.